Learn about our terms of service, customer privacy, and merchant compliance.
1. Introduction Welcome to Food Delivery. By downloading our application or accessing our website, you agree to comply with and be bound by the following terms of service. 2. Marketplace Platform Food Delivery operates as a hyperlocal technology platform connecting customers to independent merchant kitchens and delivery contractors. 3. Orders and Pricing Prices displayed are set by our restaurant partners. While we strive to ensure accurate pricing, taxes and delivery surcharges are clearly specified before checkout.
1. Information We Collect We collect information you provide directly to us when creating an account, placing food delivery orders, setting delivery addresses, or communicating with support. 2. How We Use Location Data With your explicit permission, we access your device's GPS location to recommend nearby partner restaurants, calculate accurate delivery times, and route delivery executives efficiently. 3. Data Security We maintain industry-standard security protocols to protect your sensitive personal data and payment transactions against unauthorized access.
Refund eligibility depends on payment status, restaurant acceptance, delivery progress and support review. Orders can typically be cancelled shortly after placement for a full refund; later-stage cancellations may receive a partial refund based on preparation progress.
Partner restaurants must maintain valid food safety licenses, accurate menu and pricing information, and timely order acceptance. Non-compliance may result in listing suspension.